Handling a crisis in the wrong way is the biggest single threat to your reputation. It takes years to build a good reputation and as many companies, businesses and individuals have experienced to their cost, it takes only seconds to ruin it.
Many companies feel priced out of ensuring a professional response when crisis hits and simply see “no comment” as the most appropriate way to deal with media enquiries.
Your crisis response requires specialist support.
CM Consultants can provide the expert knowledge, guidance and advice you need. For an affordable monthly fee our team of trained former journalists and crisis experts provide a cost effective insurance policy giving peace of mind and allowing you to focus on resolving the issues you face.
We’d really like you to be prepared before crisis hits and can offer media training, help with writing or reviewing your existing communication plan and crisis simulation exercises.
Call us on 01565 316100 to discuss your crisis response.
What we think
Before anything else, preparation is the key to successAlexander Graham Bell
Who we are
The founding directors Richard Clein and Mark Perry and a team of consultants across the UK, have successfully dealt with some of the biggest crises to hit the headlines in recent years. We’ve worked with airlines, NHS, Government, PLCs and high profile individuals in business, sport, politics and entertainment.
A crisis response package is your guarantee that an experienced consultant is available whenever a crisis hits. Packages can be built around your specific business requirements. Fixed price options are detailed below.
Experienced team of consultants, ready to launch your crisis plan Quarterly latest developments meeting Monthly conference call First day included per month Annual media training course, for a maximum of five people, and full broadcast equipment Review of current crisis plan Amend current crisis plan Annual media simulation exercise
Experienced team of consultants, ready to launch your crisis plan Quarterly latest developments meeting Monthly conference call First half day included per month Annual media training course, for a maximum of five people, with full broadcast equipment Review of current crisis plan
An issue that becomes a full blown crisis can happen at any time to any organisation whatever its size or sector. We can work with you, your in-house team or PR agency to ensure you are equipped for when the inevitable happens.
Our intelligent approach focuses on three areas:
Prevention – Our consultants can devise a crisis response action plan and fully brief staff to ensure everyone understands protocols and procedures.
Action – When the media comes calling we operate a 24/7 emergency crisis response service. With consultants across the UK, we will be on site quickly to produce statements, brief staff and handle all calls. This removes the pressure from you and your team leaving experienced consultants to deal professionally with the media (including monitoring and evaluation of social media feeds such as Twitter and Facebook) and other interested parties.
Ongoing support and strategic planning – This can be provided to ensure you have the tools in place to protect your reputation.
A pay as you go crisis response service is available at an hourly rate. However there is no guarantee that one of our consultants will be available to advise you and we won’t be fully briefed about any appropriate background information.