New 24/7 crisis response service launched


Two North West PR consultants have launched a new company offering a 24/7 crisis response service.

Richard Clein and Mark Perry, who both run their own communications agencies, have set up CM Consultants, providing specialist crisis response packages, with a dedicated team on call across the UK. This includes Cardiff-based former Good Relations Wales director Paul Shackson and experienced North West marketer Geraldine Turner.

Working with airlines, NHS, Government, PLCs, football clubs and high profile individuals in business, sport, politics and entertainment, the founding directors have successfully dealt with some of the biggest crises to hit the headlines in recent years.

Richard Clein MCIPR MPRCA, founding director of CM Consultants said:

“It takes years to build a good reputation and as many companies, businesses and individuals have experienced to their cost, it takes only seconds to ruin it.

“Many companies are simply not prepared and believe a “no comment” is most appropriate for media enquiries. This is because they feel priced out of ensuring a professional response when crisis hits.

“By offering clients affordable specialist packages, we guarantee that someone is always available to offer expert advice and on the ground support.”

Mark Perry MCIPR MPRCA, founding director of CM Consultants said:

“Too many agencies charge a premium price for crisis support but with no guarantees.

“Our team of trained former journalists and crisis experts provide a cost effective insurance policy giving peace of mind and allowing you to focus on resolving the issues you face.”

Clients can benefit from a wide range of issues management services including media training, statement writing, media liaison and crisis simulation exercises.